FEB 2008
TIP of the MONTH
Don’t forget to change your filters. It is a leading cause of system issues. It is an easy fix that can save money.
Tuckers Customer
Care Survey
Click here to let us know how we are doing and what you think of our services.
Client Comments
“I wish to take a moment and express my appreciation for the fine effort that Tuckers A/C & Heating made regarding my needs for new heating and A/C systems. I really appreciated your personal involvement. Your visit and assessment of my home and the advice you gave me were very helpful. The Bryant systems that you recommended are great and the changes to the ductwork you recommended to improve my homes comfort are working. Your installation team… was very professional and courteous. Both my wife and I were very pleased with the experience. Also, when I sent you an email over the weekend identifying a few remaining installation issues, your company’s response was awesome.”
R.K. Hoefling
“I am writing to compliment Curtis, who came here today to perform the spring checkup on our 3 HVAC units which your company installed… Denise and I were very impressed with Curtis, and believe he represents your company quite well. He is very articulate, sharp, professional, and out-going young man. As a business owner myself, I know the value of those kinds of employees. Technical expertise is easy to find, but articulate, committed, customer-service-oriented personalities are not. Such employees are worth their own weight in advertising dollars.”
F. Howard (Shipley Associates)
“We are writing to commend your team on a job well done. We had a new furnace and A/C unit installed in our Silver Spring town home. Every member of the team that we interacted with was pleasant and knowledgeable, from the person who answers the phones to the team that installed the unit. Thanks again for all your hard work. We are very pleased with the results so far.”
M. Bleil and M. Fazzino
“…one of your technicians, Curtis Crummitt, serviced my daughter’s air conditioning system in Kentlands. Because I was visiting and my daughter was at work, I waited for him to come. I want to let you know what an excellent job Curtis did. Not only did he fix the problem, but he also gave me suggestions for fixing another situation. He was both helpful and polite. In this day and age, it is really refreshing to deal with such an efficient and kind person. I know that Katherine will call your company again and recommend your service to others.”
S. McCaffrey
“I wanted to take a moment, and let you know how much my wife and I appreciated the superb job you and your team did installing our AC unit. I was blown away by the fact that the two installers stayed until 10pm at night to finish the job. As I mentioned, my wife is 9 months pregnant-having AC this last month has been an absolute godsend. The AC is working great now-having the electronic temperature control has alleviated much of the frustration we had with our old analog unit. Anyway-just wanted to personally thank you for the great job. Keep up the excellent work! P.S. I have already told most of my local friends about the great work-and I’m happy to serve as a reference for your great service.”
K. Shulman
“I have been a customer of yours since you replaced my air conditioning unit in the spring of 2002; I was referred to you by Case Design and Remodeling. Your firm then handled all of the HVAC work for the renovation job that I hired Case to do. I just wanted you to know how impressed I have been with your work and the professionalism of all of your staff. I have either met or spoken to you, your brother, Curtis and Dave. Everyone has been pleasant and professional. It is nice to know that I have found a firm that I can trust for my HVAC needs. I will be sure to refer your firm to my friends and neighbors as well.”
T. Kendrick
“I want to thank you for the work that you and your team have done installing additional ducts and registers in our addition. The entire process was professional and efficient and we will be pleased to refer you to our friends.”
C. Hull
“I’d like to comment Justin for his competence and professionalism while performing our spring maintenance on our air conditioning service/equipment. It was a pleasure doing business with him.”
A. Mones-O’Hara
Thank you Steve for working with me in getting my AC unit in working condition, your understanding made it possible. Miguel and Carlos also did terrific work!”
Margarita Alfonso