Just had my entire HVAC system replaced - AC and gas furnace. I am a discriminating consumer and Tuckers' impressed me from the first sales call all the way through to the completion of the installation. Staff were professional, knowledgeable, and respectful of my time and home. Other firms were quoting less efficient equipment for higher prices -- it was a complete eye opener for me. The new Bryant Evolution system is working excellent; it is properly sized for my house so there won't be any short cycling or hot/cold spots. I highly recommend Tuckers for HVAC installation and service.
I have had a service contract with Tuckers since 2004 and have been very pleased with the service they provide. The technicians are polite, professional, and careful with my light colored carpet. And the service contract, which included two maintenance visits per year, has served me well. There was a problem with my original unit that required multiple visits and I only had to pay for the one part finally needed to fix the problem. When my unit failed completely and I needed a new system I got a discount and I only had to pay for the system, not the labor to install it. You also get priority service as a contract customer. I highly recommend Tuckers and their service contract. I know I am in good hands with them, and that is a great feeling!
I recently had a Bryant Evolution system Installed by Tuckers. The whole experience form the first sales call to the Installation was outstanding. Nothing was too much trouble and Rob was fantastic, even though I had endless questions. I am extremely happy with the install and customer service. The difference between Tuckers and another contractor that does a lot of work in my area is like night and day! Thank you Tuckers!
These guys have been consistently excellent in every respect over the past 5 years that I have done business with them. Everyone that I have talked to on the phone has been polite and demonstrated an earnest interest in being helpful. I purchased a furnace from them 5 years ago and thought it was reasonably priced compared to the other two quotes I received. I was happy with the quality of the installation. I have also found these guys to be incredibly honest. In one instance, I was inclined to replace our 20+ year old AC because the upstairs of our house was not being adequately cooled. However, one of the owners honestly advised me that a new AC would not solve the problem - it was the placement of our duct openings that was the real problem. In another case, I was worried about a little rust on the heat exchanger of our furnace that I discovered after Tucker had recently completed a service visit. They took my concern very seriously and sent out a senior technician to re-evaluate the heat exchanger at no charge.
To editorialize: The kind of service that Tucker provides was more the norm 30+ years ago. In recent years, I have found honest, excellent service at a reasonable price to be anomalous and not generally reproducible - Tuckers AC and Heating is the exception. I wish more companies would adopt their model of doing business.
The tech from Tuckers Air was very professional, clean and informative. He did the work we requested without trying to upsell us on parts and services we didn't need. (unlike other companies we've used in the past) I would definitely use Tuckers Air in the future.